Delivery and returns

Delivery

We deliver anywhere in France and Europe. Please find below the applicable standard delivery charges:

FRANCE: Free shipping

EUROPE: €20

INTERNATIONAL: €50

Free shipping on all orders over 500€.

Once your order has been confirmed, you will receive a confirmation e-mail. Your order will be delivered within 1 to 2 weeks, depending on your delivery address. Delivery times given by our carriers are indicative and may vary according to the time of year.

Please note that these times may be longer for special operations.

We cannot be held responsible for any delay attributable to the carrier, and no claim for compensation of any kind whatsoever may be made against us.

Customs and taxes

There are no customs duties in the European Union.

Purchases outside the European Union may be subject to customs charges. Please contact your local customs office to find out about any additional duties and taxes you may have to pay. Customs charges are always payable by the buyer.

Orders for countries outside the European Union are firm and final, with no possibility of exchange or return.

Returns

At Tenny Meng, we are committed to ensuring your complete satisfaction with our products. If for any reason you are not completely satisfied with your purchase, you may return the package in accordance with our return policy. Please read the following conditions carefully:

Return conditions

Only products that are new, unworn, unwashed, undamaged, undirty and in their original condition will be refunded. Items must be returned in their original packaging, with their label attached.

Return time

You have 14 days from the date of receipt of the package to initiate the return.

Return shipping costs

Return shipping costs are at the customer's expense, except in the case of a defective product or an error on our part during shipping. We recommend that you choose a shipping method with tracking and insurance to guarantee a safe return.

Return procedure

To initiate a return, please contact us via the contact form with your order number and the reason for the return. We will then provide you with the necessary instructions to return your item.

Exchanges

If you wish to exchange the size of a product, please contact us to discuss the available options. In this case, return shipping costs are at our charge for France only.

Refund

Once we have received and inspected the returned package, we will process the refund within 14 days of accepting the return. The refund will be made according to the original method of payment used at the time of purchase.